Luz da Vela Manufatura Logo

Política de Privacidade

This privacy policy describes how Luz da Vela Manufatura collects, uses, and protects information when you use our site and services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our online platform. This includes information you provide when making an inquiry, placing an order, registering an account, or interacting with certain features of our service. The types of personal information we may collect include your name, billing and shipping address, payment information (processed securely by third-party payment processors), and any other details you choose to provide related to your order or inquiry.

We may also collect non-personal information automatically as you navigate our site. This can include technical data such as your IP address, browser type, operating system, referring URLs, access times, and information about your usage patterns on our site.

How We Use Your Information

We use the information we collect for various purposes related to providing our services:

  • To process and fulfill your orders, including managing payments, shipping, and delivery.
  • To communicate with you regarding your orders, inquiries, or account.
  • To respond to your questions and provide customer support.
  • To improve our services, website functionality, and user experience.
  • To understand how users interact with our online platform.
  • To comply with legal obligations.

We do not use your information for marketing purposes unless we have obtained your explicit consent.

Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will process your information primarily on the following grounds:

  • **Performance of a contract:** When processing is necessary to fulfill an order you place or provide a service you request.
  • **Legitimate interests:** Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests are not overridden by your data protection rights.
  • **Compliance with a legal obligation:** When we are required to process your information to comply with laws or regulations.
  • **Your consent:** Where you have given us explicit permission to process your information for a specific purpose.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only when necessary to provide our services:

  • **Service Providers:** We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, data analysis, and website hosting. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such event and the choices you may have regarding your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing.

Your Data Protection Rights

Under GDPR and applicable data protection laws, you have certain rights regarding your personal information. These rights may include:

  • **The right to access:** You have the right to request copies of your personal data.
  • **The right to rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • **The right to erasure:** You have the right to request that we erase your personal data under certain conditions.
  • **The right to restrict processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
  • **The right to object to processing:** You have the right to object to our processing of your personal data under certain conditions.
  • **The right to data portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • **The right to withdraw consent:** Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and manage the operation of the site. Cookies are small data files stored on your device. You can typically manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Links to Other Websites

Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will become effective immediately upon posting the updated policy on this page.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Luz da Vela Manufatura
1250 Rua Bandeirantes,
São Paulo, São Paulo,
01000-000
Brazil